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We are building the world’s most advanced nutrition platform, combining our AI-driven consultation, DNA reports, and blood test results, to provide tailor-made vitamins and health advice. We want to help people feel 100% more often. We’re a growing, fast-paced team based in central London.
We’re on the lookout for a CRM manager to help us to enhance the Vitl experience through inspiring and educational communications to ultimately help our customers live happier, healthier lives. To date, over 800,000 people have used Vitl to get a better understanding of their health and your contributions will help to shape the way that our customers think about nutrition and wellness.
- Optimising current email campaigns, testing content, creatives, flows, messaging & segments to drive more sales, increase retention and winback;
- Supporting marketing activity by devising new CRM strategies - writing content, building email templates, mapping out key touchpoints in the customer journey and proposing new initiatives to test and implement;
- Upgrading existing communications with refreshed design by identifying new opportunities to maximise the Vitl experience;
- Working closely with our Tech Team to leverage data in order to deliver seamless and hyper-targeted communications to our customer base.
- 2+ years of CRM experience with a startup/challenger/D2C/ecommerce brand
- Strong analytical skills with a willingness to continuously use data to test, learn and iterate
- Excellent written communication skills and an exceptional eye for detail
- Strong creative skills (editing and formatting imagery, designing email templates)
- Customer-centric attitude
- Flexible and well organised, with the ability to manage multiple projects at the same time
We want to meet you even more if you have:
- HTML/CSS proficiency
- A strong interest in nutrition and wellbeing
- Experience using Customer.io (our ESP)
- Competitive salary according to your level of experience, as well as potential for stock options at a young, high-growth startup
- Unparalleled scope for learning, as well as a clear opportunity to put your mark on our next phase of growth
- Flexible working between office and home working
- Summer & Xmas parties and regular socials
- A Vitl vitamin subscription of your choice - of course!