Human Resources Manager

About Ten Health & Fitness

Ten Health and Fitness is the home of Dynamic Reformer Pilates and a leading boutique fitness operator. We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Ten is growing fast, and we are looking for the best talent to be part of this exciting growth.

Job Description

We are looking for a new HR Manager to join our multidisciplinary team.

The purpose of the role is both strategic and managing the day-to-day HR needs of the business, working across the business teams.  HR is fundamental to ensuring that Ten’s values are lived and breathed within the business – Expert, Celebratory and People-Driven. Culture is everything.

The successful candidate will be able to confidently and efficiently deliver HR whilst supporting strategic thinkers, and operations in a fast-paced, can-do environment.

Please note that this is a full-time role (40h/week).

Key Responsibilities

HR Compliance 
Administration of all HR documentation to ensure legal compliance and effective retrieval of documentation.
Ensure Human Resources practices and objectives provide an employee-oriented, high performance culture that emphasises, quality, productivity and standards and goal attainment.
Provide specialist and tailored employment law and people management advice to managers and mentor them to achieve positive outcomes that are consistent and fair.
Advise management of legislative developments and ensure these are accurately reflected in all company policies, procedure and manuals.
Provide finance with monthly payroll information.
Ensure we are compliant with the regulations around our sponsorship licence and reporting changes on the sponsorship system.

Recruitment 
Resourcing and Talent Management to ensure ongoing development of a motivated workforce.
Overall management of all recruitment.

Employee Relations 
Manage day-to-day operations of the Human Resources function.
Manage all employee relations issues.
Manage the reward and recognition scheme within company budgets.
Process leavers and conduct exit interviews, feeding back to managers and teams.
Managing the annual staff engagement survey, communicating with staff, designing the survey and producing analysis, presentation and recommendations of actions.
Set up PDP’s and ongoing evaluations
Assist with planning of company days and Christmas parties

Operations 
Develop, lead evolve and ensure delivery of annual strategic plan to support the company values, goals and objectives.
Provide a quarterly report to the board of HR analysis including retention, turnover, absence etc.
Support the Operation Managers in the day-to-day operational running of studios.
Organise, develop and assist in the coaching and development of the Managers and their teams.
Overseeing the coordination of management and staff rosters (in conjunction with the Operations Director) including forward planning for peak business times.

Training & Development & Academy 
Monitoring and organisation of company training.
Improving best practice and the Customer journey and set up training.
Utilise existing skills in the business to add value to different teams i.e. Manager deliver sales training for FOH staff.

TenEducation 
Receive all enquiries about our TenEd courses and workshops. Direct callbacks to Head of Fitness and respond to email queries, ensuring you are delivering excellent customer service and upselling our products.
Take and manage all payments for TenEd courses and provide clients with receipts and booking confirmation.
Ensure Head of Fitness has details of all bookings. Co-ordinate who is running each course and that studios have advance notice of courses taking place in their studios
Managing the renewal process for endorsed courses.

Prerequisites

At least 5 years’ experience at HR Advisor / Manager Level or equivalent
Experience working in Fitness, Leisure, Hospitality and/or Retail
Strong communication skills
CIPD qualified/working towards
Operations experience of a similar small to mid-sized business
Experience of managing teams
An understanding of High-Performance Delivery and understanding of Client Care.
Buy into the Ten Brand and be prepared to live the values of Expert Celebratory and People driven
Skills to include; commercial, multi-task, fast-paced, great attention to detail, good time management and ability to forward plan, able to work autonomously but collaboratively.
Attitudinally, positive and supportive.

Benefits

Free Pilates classes and discounted Physio & Massage sessions, Wellbeing Scheme, Cycle to Work scheme, Extra Annual Leave, etc.

Job Details
5 Open Positions
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