Fitness Receptionist

About Ten Health & Fitness

Ten Health and Fitness is the home of Dynamic Reformer Pilates and a leading boutique fitness operator. We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Ten is growing fast, and we are looking for the best talent to be part of this exciting growth.

Job Description

We’re looking for a Fitness Receptionist / Client Advisor to join the Front of House team. The role is based at our Nine Elms and Notting Hill Gate studios.

Ten Health and Fitness are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards.

Key Responsibilities

About the role:

The Client Advisor is the first point of contact for our clientele. They are responsible for maintaining a high level of customer service, enhancing the customer experience, and monitoring studio standards and supporting the studio management and the wider team.

Our ideal applicant is proactive, reliable, enthusiastic, proud, professional and of course, have an interest in health and fitness.

What you’ll do:

Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
Being fully aware of the day’s schedule and appointments, and have communicated with the team
Promoting our various services and Circle of Care
Encouraging clients to purchase block bookings, retail or physio products
Supporting the studio with standards and administration


What you'll bring:

Experience working in hospitality, health and beauty industry or fitness environment
Experience delivering premium customer service; face-to-face, over the phone or by emails
Experience in managing bookings and reservations
Knowledge of Mind Body Online is highly desirable


What could Ten Health & Fitness offer you?

£10.25 per hour + commissions
Clear career development opportunities to become Studio Manager
Additional annual leave per year of service
Free Pilates classes and discounted Physio & Massage sessions

Extra Details

Permanent - 40 hours/week
Start date - Immediately
Locations - 3 days at Nine Elms studio and 2 days at Notting Hill Gate studio

Job Details
2 Open Positions
This email address will be provided to the company upon application
Upload your CV/resume or any other relevant file. For multiple file uploads, please highlight the relevant files within one upload. Max. file size: 512 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Get weekly job alerts directly to your inbox