About Ten Health & Fitness
Ten Health and Fitness is the home of Dynamic Reformer Pilates and a leading boutique fitness operator. We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Ten is growing fast, and we are looking for the best talent to be part of this exciting growth.
We’re looking for a Fitness Receptionist / Client Advisor to join the Front of House team. The role is based at our Fitzrovia & St James’s studios.
Ten Health and Fitness are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 11 London sites and online. We’re 6-time winners of the Tatler Gym Awards.
About the role:
The Client Advisor is the first point of contact for our clientele. They are responsible for maintaining a high level of customer service, enhancing the customer experience, and monitoring studio standards and supporting the studio management and the wider team.
Our ideal applicant is proactive, reliable, enthusiastic, proud, professional and of course, have an interest in health and fitness.
What you’ll do:
Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
Being fully aware of the day’s schedule and appointments, and have communicated with the team
Promoting our various services and Circle of Care
Encouraging clients to purchase block bookings, retail or physio products
Supporting the studio with standards and administration
What you'll bring:
Experience working in hospitality, health and beauty industry or fitness environment
Experience delivering premium customer service; face-to-face, over the phone or by emails
Experience in managing bookings and reservations
Knowledge of Mind Body Online is highly desirable
What could Ten Health & Fitness offer you?
£10.25 per hour + commissions
Clear career development opportunities to become Studio Manager
Additional annual leave per year of service
Free Pilates classes and discounted Physio & Massage sessions
Permanent - 40 hours/week
Start date - Immediately
Locations - Fitzrovia & St James's studios