E-Commerce Team Member

About Planet Organic

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience. We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

Job Description

Job purpose

To efficiently pick and pack items as directed be it ambient or chilled.

Salary: £9.90

Hours: 37.5

Key Responsibilities

Teamwork

  • Have good punctuality and attendance.
  • Support the team in helping to pick items, label parcels or whatever else is required if your work is completed.
  • Keep the E-Commerce area clean and tidy
  • Re-stocking packaging material

Product Knowledge

  • Have a good knowledge of products in store, promotions and new lines.
  • Be able to describe the benefits of organic and natural food.
  • Be able to recommend items according to different dietary requirements.

Customer Service

  • Deliver great service by answering the phone promptly and answering customer queries when picking in store.
  • Focus on achieving 85% or above in mystery shops.

Perfectly Done

  • Organise and prioritise work e.g. picking, packing and putting on labels.
  • Ensure that products are accurately picked, carefully wrapped with correct labelling.
  • Work at pace to ensure targets are achieved.

Prerequisites

  • Able to lift and carry boxes
  • Confident in using in house databases and systems.

Benefits

  • Competitive basic hourly rate
  • Salary Exchange pension scheme
  • 25% in store and online discount
  • Internal development plans and access to short courses
  • 24/7 doctor access, Mental Health support for household
  • Dedicated well-being platform
  • Cycle to work and tech benefits, access discounts and spread the cost over the year
  • Deals & discounts with major retailers, gyms and other partners
Job Details
4 Open Positions
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