About Planet Organic

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience. We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

Job Description

Over the next 4 years, Planet Organic are planning to invest in improved customer experiences and digital. Already identified are several initiatives including:

  • Improved online shopping experiences to double the size of the eCommerce business
  • Introduce digital ordering for food to go
  • Introduce contactless checkout
  • Improve customer service
  • Improve loyalty, insight & CRM

This role will work with the team to generate insight from across the business. The role will create and maintain regular reporting, perform point analysis and maintain the integrity of the data we receive. This is an exciting role and we are looking to hire someone who is curious and looking to improve how we use data to improve the business. The role will report directly to the Customer Director.

Key Responsibilities

Data Analytics

  • Drive the design and implementation of models, statistical methods and systems to improve how we use data and analytics to drive decision making
  • Use quantitative methods to derive actionable insight and outcomes from data
  • Follow leading practice guidelines and techniques to create visually engaging, informative and interactive data visualisations
  • Connect to (read & write) a variety of data sources
  • Blend, cleanse, enhance, enrich data of any type, size, structure or source
  • Integrate multiple, large, data sources effectively and efficiently
  • Input into overall business intelligence and data strategy
  • Plan and project manage the deployment of BI tools within Planet Organic
  • Provide support to users of the BI tools as appropriate
  • Be innovative and look to improve and expand the solutions
  • This role is likely to focus on customer insight initially but will the skillset will be transferrable to work on complex data problems across the organisation

Commercial Acumen

  • Understand full customer KPIs and how they can be improved across the business


  • Defining required capabilities and executing day to day
  • Managing multiple data tools and sources to complete analysis and maintain dashboards
  • Working across the PO organisation to ensure consistency of information
  • Completion of any relevant performance reviews
  • Working collaboratively with HR on any issues

Systems & Procedures

  • Regular assessment of data sources and systems to suggest how we can improve things for customers and Planet Organic
  • Working with the Customer Director to agree a prioritised roadmap and deliver improvements


  • Ability to identify, assess and solve complex problems
  • Highly numerate – a degree in a numerical subject is highly preferable (e.g. Maths, Physics, Engineering)
  • Ability to communicate complex problems clearly
  • Highly analytical and curious
  • Confidence with IT systems
  • Ability to build new relationships with service providers
  • Excellent interpersonal skills
  • Experience building new capabilities preferable
  • Previous experience of key data tools e.g. Alteryx, Tableau, database management advantageous
  • Knowledge of organic food is advantageous

Extra Details

Department: Head Office
Contract type: Permanent
Hours: 40  (fully flexible)
Salary: Negotiable

Job Details
3 Open Positions
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