IT Support

About Planet Organic

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience. We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

Job Description

To provide quick and effective IT support for both the hardware and software systems of Planet Organic. The position offers the job holder an excellent opportunity to gain and develop IT skills across a number of applications. The role may require occasional working out of hours.

Key Responsibilities

  • Provide backup knowledge support to IT Manager (learn and understand all system processes)
  • Ensuring licensing for all software purchased is recorded and maintained
  • Responsible for managing backups and tape rotation and checking disaster recovery processes
  • Maintaining Antivirus on all hardware in the estate – a knowledge of Kaspersky would be hugely beneficial
  • Exchange server mailbox maintenance including archiving mailboxes
  • Monitor the network connections between stores and head office
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Provide support for PCs, printers, tills, servers (including MS Exchange), phones & other hardware
  • Assist in the management and support of CCTV
  • Diagnosing and resolving problems from issues with till software/hardware through to full disaster recovery
  • Keeping the server room and IT area tidy
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Setting up, configuring and updating new laptops, desktop PCs, Tills & other hardware
  • Performing miscellaneous tasks and projects as assigned by the IT manager
  • Assisting in keeping the IT procedures Manual up to date


  • Ideally an IT graduate
  • Knowledge of active directory
  • Good knowledge of MS Exchange and Office 365
  • Citrix experience
  • Exposure to VMWare would be hugely beneficial (But not essential)
  • Good working knowledge of Windows Server 2008 R2
  • Knowledge and experience of Watchguard firewalls
  • Can do attitude with an outgoing personality
Job Details
2 Open Positions
Get weekly job alerts directly to your inbox


By submitting your details and clicking download you agree to receive career advice and email marketing from Welltodo. You can unsubscribe at any time.
We're working hard to support wellness brands through these uncertain times. If you need support with hiring, especially for Covid-19 related roles, please reach out to us at [email protected]. We're here to help.