Health & Bodycare Team leader

About Planet Organic

The simple truth is that foods should be natural and wholesome. We advocate that food be authentic and ethical, freshly prepared and tasty – not a mere convenience. We believe in ethical and sustainable farming and place great emphasis on the provenance of all our products. At Planet Organic you’ll find nutritious, seasonal and organic food with the goodness intact. You’ll find wide ranges of natural health foods suitable for all speciality diets, as well as a ground-breaking raw foods range.

Job Description

At Planet Organic we believe it is more than just a job – it’s a lifestyle.

Our aim is to support general health and wellbeing through the use of health supplements, body care and lifestyle related products.

We are looking for Team Leaders who will be responsible for the Health & Body care department and leading the team.

As a Health & Body Care Team Leader, you will ensure that the department is operationally efficient and provide excellent customer service by advising customers on how to improve or maintain their health & wellbeing through the use of nutritional supplements and natural skincare products.

Key Responsibilities

We are looking for Planet People. Planet People have a natural ability to deliver service in a way that makes people feel at home. When you are at work, you can expect to be doing the following:

Leadership

  • Inspiring the team to achieve sales targets, strive for customer satisfaction and meet wastage targets
  • Supporting the Store Manager in achieving a happy and positive working environment and dealing with colleague issues swiftly

Customer Service

  • Ensuring that you and your team consistently provides outstanding customer service by engaging customers and advising them on specific products
  • Demonstrating a positive, can-do attitude as a role model to the team

Product knowledge

  • Liaising with our Suppliers to arrange staff product trainings
  • Ensuring the team is confident in recommending our range of nutritional supplements and natural skincare products and explaining their benefits to the customers
  • Working with the Commercial team on information regarding new products & promotions

Team

  • Carrying out recruitment of high-quality colleagues
  • Ensuring that probation and performance reviews are completed on time
  • Ensuring that team rotas are scheduled in advance
  • Ensuring that the team receive appropriate training and development opportunities
  • Work well autonomously as well as part of a team

Perfectly done

  • Ensuring that operational standards are of a high level and that the department is clean and properly maintained
  • Ensuring you have in place effective stock management, rotation and stock takes
  • Ensuring administrative tasks are completed on time
  • Creative merchandising to maximise sales

Prerequisites

  • Previous Management or Team Leader experience preferably in retail
  • Nutrition/Dietetics/Naturopathy qualification or strong interest in health and nutrition with knowledge of nutritional supplements and natural skincare products
  • Passionate about food, health and wellness
  • Extremely strong customer service skills
  • The ability to drive sales while maintaining cost control
  • Strong leadership, planning & organisational skills
  • Excellent time management skills
  • Flexible & collaborative
  • Confident communicator and team player

Benefits

  • Access to free Educational Webinars
  • Free products from our Suppliers incentive schemes
  • 3% employer / 4% employee pension contributions after 3 months
  • Access to discounted life assurance, dental and travel insurance
  • 28 days holiday per year including public holidays
  • 25% colleague discount across all stores

Extra Details

Job title: Health & Bodycare Team leader

Reporting to: Store manager

Contract: Full Time

Locations: Henley-12-16 Market Place Henley on Thames RG9 2AH

Job Details
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