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Studio Lead

About Karve Club

KARVE is a transformational Pilates club. The workout consists of high-intensity low-impact 50-min training sessions performed on a resistance-based spring-loaded transformer machine aimed at mind and body transformation through endless motivation, encouragement and careful attention to technique.

KARVE is on a mission to motivate people and help them believe in themselves, in the power to transform their bodies through transforming their minds. Our instructors are trained to push our clients to achieve their highest results yet and find confidence that they thought they never had. We set the lights low and the music high, so every class is fun and focused.

KARVE is here to transform people’s bodies and minds one postcode at a time.

Job Description

KARVE is a transformational Pilates club. The workout consists of high-intensity low-impact 50-min training sessions performed on a resistance-based spring-loaded transformer machine aimed at mind and body transformation through endless motivation, encouragement and careful attention to technique.

KARVE is on a mission to motivate people and help them believe in themselves, in the power to transform their bodies through transforming their minds. Our instructors are trained to push our clients to achieve their highest results yet and find confidence that they thought they never had. We set the lights low and the music high, so every class is fun and focused.

Key Responsibilities

  • Assisting in the key aspects of studio operations and ensuring the Karve brand values are delivered within the studio daily
  • Directly supervise FOH staff and encourage and motivate the team to deliver an exceptional customer service - lead by example at check-in, addressing client questions/issues and feedback
  • Be knowledgeable on all studio systems and able to train and guide new hires on how to utilize them
  • Able to manage people and give feedback, performance manage FOH team to ensure excellent customer experience is given and maintaining a happy team
  • Able to troubleshoot operational challenges in the studio and support Operations Manager in facilities maintenance and all systems (MBO, payment systems, Food & Beverage)
  • Be the point of contact for vendors, deliveries, etc when Operations Manager is not present in the studio
  • Answer email and phone inquiries with professionalism and efficiency
  • Ability to drive sales of class packages, F&B and encourage FOH team to be sales driven and comfortable processing all through internal payment systems
  • Under the direction of the Operations Manager, performs and completes any tasks or duties needed to run a smooth and seamless studio
  • Able to open and close the studio - this role will have their own set of keys to open / close the studio

Prerequisites

  • 1+ years proven experience in a management role, retail or hospitality and be excellent in a customer facing environment.
  • Strong operational focus - eye for detail
  • High regard for quality
  • A change manager - someone who can point to good examples of improvement and innovation
  • Strong communication skills - internal and external
  • Analytical - enjoys understanding performance reports to enable future improvement
  • Passionate about health and wellness

Benefits

  • free classes - we want you to take as many classes as you can so understand the method and be a brand ambassador for the Karve workout!
  • discounts on retail merchandise and F&B
  • invites to wellness workshops and events
  • working with a fun and passionate team
Job Details
2 Open Positions
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