fbpx

Club Operations Manager

About Karve Club

KARVE is a transformational Pilates club. The workout consists of high-intensity low-impact 50-min training sessions performed on a resistance-based spring-loaded transformer machine aimed at mind and body transformation through endless motivation, encouragement and careful attention to technique.

KARVE is on a mission to motivate people and help them believe in themselves, in the power to transform their bodies through transforming their minds. Our instructors are trained to push our clients to achieve their highest results yet and find confidence that they thought they never had. We set the lights low and the music high, so every class is fun and focused.

KARVE is here to transform people’s bodies and minds one postcode at a time.

Job Description

KARVE is a transformational Pilates club. The workout consists of high-intensity low-impact 50-min training sessions performed on a resistance-based spring-loaded transformer machine aimed at mind and body transformation through endless motivation, encouragement and careful attention to technique.

We are looking for an experienced Operations Manager who is passionate about building teams and community.  The Studio will be the first location (hopefully of more) so are searching for a entrepreneurial manager who is excited about delivering amazing customer experience and working in a fun and energetic environment.

Key Responsibilities

Club Operations:

  • Responsible for overall club operational excellence including cleanliness, facilities maintenance including machines and conducting thorough site walkthroughs
  • Manage all third party vendors
  • Complete relevant Health & Safety and Food & Beverage certifications
  • Manage overall club controllable budget
  • Responsible for supply ordering including amenities, office, cleaning and F&B
  • Manage monthly inventory and stock checks to ensure availability of all merchandise and F&B at all times
  • Be familiar with and utilize systems and processes including Karve website, MindBody platforms, payment processing and accounting reporting
  • Lead by example in delivering exceptional client experience through energetic front desk interactions, assisting in client check-in, booking, issues/complaints and selling techniques of class packages and merchandise
  • Liaising with instructors on receiving feedback on any issues with equipment within studio that might affect class experience
  • Liaising client feedback to instructors

People / Team Management:

  • Lead FOH team members in excellent customer service through engaging in product and retail sales, client needs, and overall studio experience
  • Lead and guide by example; direct and motivate club team on setting operational excellence standards and embodying the Karve brand values
  • Work closely with CEO to recruit, hire and train new team members
  • Conduct induction/onboarding sessions and schedule on-the-job training for new hires
  • Responsible for all performance management with the FOH team including working with team members to identify causes regarding job duties and responsibilities
  • Assist with payroll by approving shifts and/or rectifying any issues
  • Manage FOH schedule including weekly studio shifts, annual leave, sickness tracker, etc.

Marketing & Sales:

  • Utilize MindBody to generate marketing materials including newsletters, promotions, etc.
  • Maintain a top list of clients to track milestones, loyalty and retention
  • Track sales reporting of occupancy, inventory and F&B
  • Manage ecommerce sales for retail when applicable

Prerequisites

Pre-requisites:

  • 2+ years experience of managing teams
  • Ability to lead, inspire and motivate a team
  • Great communicator and leads by example
  • Relevant customer / hospitality experience and outgoing personality
  • Full availability to work mornings, evenings, weekends and possible holidays
  • Proven attention to detail, organization and a ‘get sh*t done mentality’
  • Great communicator and leads by example
  • Proficiency in Microsoft Office, G-Suite, etc.
  • Experience within health & fitness is a plus
  • Eligible to work in the UK or have a valid UK work permit/visa

Benefits

  • Complimentary classes - we want you to love the method and take class!
  • Discount on partner brands
  • Invites to wellness workshops / events
  • competitive salary w/ bonus scheme
Job Details
2 Open Positions
Get weekly job alerts directly to your inbox

10 SMART STRATEGIES TO FAST TRACK YOUR CAREER IN WELLNESS

DOWNLOAD YOUR FREE ACTION PLAN 
YES, PLEASE!
By submitting your details and clicking download you agree to receive career advice and email marketing from Welltodo. You can unsubscribe at any time.
close-link