Customer Care Specialist

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About Hungryroot

Hungryroot is an online grocery service that delivers modern, healthy food with recipe and meal planning support. Hungryroot’s mission is to help people feel their best by making it easier to shop for, cook, and love healthy food. In addition to offering a curated selection of modern brands, Hungryroot develops its own in-house line of innovative healthy products—like Black Bean Brownie Batter—and is challenging the traditional CPG model by building a customer-driven innovation platform to push outdated American grocery offerings into the 21st century.

Job Description

Hungryroot is seeking an energetic, empathetic, and detail oriented customer advocate who’s ready to make their mark on a growing team. As a Customer Service Specialist, you’ll be responsible for all day-to-day interactions with our customers over email, text, chat and social media.

Customer Service Specialists will work 30 to 40 hours per week in 6 to 8-hour shifts, including some weekends and holidays. Your ability to work non-traditional hours is a huge plus!

Key Responsibilities

  • Become an expert on Hungryroot & spread the love to everyone!
  • Respond to customer comments & questions over email, text, chat and social channels.
  • Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.
  • Identify opportunities for creating new & updating current processes.
  • Constant communication with Senior CS manager & other leadership to identify customer pain points.

Prerequisites

  • 0-2 years of experience in a customer facing role
  • The ability to work evenings & weekends highly preferred.
  • Emotionally intelligent, solution-oriented communication
  • Ability to convey complex issues to the team while delivering personable help to customers
  • Ability to learn multiple internal systems & processes quickly
  • Detail-oriented with a deliberate pace
  • Exceptional & empathetic written communication skills
  • A love of learning & the ability to keep up with a constantly changing environment
  • A motivated, positive, and selfless attitude

Benefits

  • Competitive compensation + subsidized health benefits
  • Unlimited vacation policy
  • Monthly Hungryroot credit
  • Universal paid parental leave
  • A working environment filled with passionate, happy, smart people

Extra Details

  • Based at our Manhattan Office, just south of Madison Square Park (note, we are currently working remotely)
  • Reports to our Customer Care Manager
Job Details
5 Open Positions
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