Studio Managers | Fulham + Chelsea

About Heartcore

Pioneering the boutique fitness scene since 2007, Heartcore thrives today with ten iconic London studios, a strong, inspirational and powerful 'glocal' community, and an amazing team of skilled, compassionate and magical people. Found on a spirit of passion and care, Heartcore prides itself in creating exceptional experiences on every level with a powerful soul-to-soul culture and a strong focus on alignment, both physically and emotionally. Redefining mind + body movement through our award-winning Dynamic Pilates method, our approach to fitness is accessible, effective, smart, welcoming, and inclusive... putting the Heart to the Core!

Dynamic CoreFormer™ Pilates – Strength + Conditioning (TRX and Kettlebells) – Indoor Cycling – Dynamic and Restorative Yoga – Barre and Ritual – Personalised Training – Workshops and Events.

Job Description

You are a fitness enthusiast who loves people as much as we do. You are positive, outgoing, service-focused and detail-oriented. You are self-motivated with an ability to motivate others and want to work in a team environment. If this sounds like you then, Heartcore may be the perfect match!

As Heartcore’s Studio Manager, you’ll be leading a team, building a community and running a growing business on a studio level.

Key Responsibilities

Some of your responsibilities include …

  • Provide consistent top-end guest service and exceptional hospitality to the Heartcore community solving any arising issues professionally and swiftly
  • Train, motivate, direct and evaluate studio hosts, creating and maintaining a team that is incredibly personable, guest-oriented and committed to achieving and exceeding both the studio and company goals
  • Act as a role model to inspire your team to deliver individualised world-class service at all times, ensuring the consistent delivery of a positive, uplifting guest experience
  • Represent the Heartcore culture and community and help build the studio’s presence within the local community
  • Ensure the smooth daily running of the studio by assisting in managing the studio budget, overseeing maintenance works, supply ordering and host scheduling
  • Receive, deliver, and act on feedback coordinating with teachers, hosts and guest services to ensure a smooth and seamless service
  • Understand and guide the studio’s class mix to match demand in the market
  • Be proactive about researching, suggesting and implementing improvements and solutions, always with a long term and sustainable approach
  • Create consistency of standards and service throughout all studios you are overseeing
  • Support the HQ team with strategy, marketing and implementation of best practices
  • Cover, from time to time, the host role
  • Support studio management with class schedules
  • Support in driving personal training, corporate events and any other brand initiatives

Specifically, your goals will be…

  • To increase occupancy metrics at your respective studio(s) as agreed in advance
  • To share the love within your local community(ies) by organizing and delivering various events
  • To support overall business conversion as agreed in advance

Prerequisites

You are…

  • Experienced within fitness, retail or hospitality, managing and leading a team within the boutique/luxury market
  • Experienced in leading a strong team
  • A people lover and team player, thriving within a fast-paced, multi-site, service-driven environment
  • Highly organised and hands-on with an exceptional attention to detail
  • Able to prioritise multiple tasks
  • An incredible communicator with the ability to give/receive feedback clearly and effectively
  • An ambassador for the brand, passionate about wellbeing and committed to creating exceptional experiences

Extra Details

We are…

  • A passionate, fun-loving, positive and ambitious team
  • Committed to a healthy lifestyle (offering complimentary workouts)
Job Details
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