Customer Wellbeing Associate

About healf.

Founded by two brothers, healf. is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It’s not about the one-time yoga class or occasional supplement, but allowing health to integrate into your everyday lifestyle in a way that works for you.

We have just raised investment from some exciting backers, and are now in a position to truly accelerate growth in order to become the global destination for true everyday healthy living. 🌍

Job Description

KICKSTARTER SCHEME – You must be 24 or under and be currently unemployed to apply ✅

If the role below sounds like a great fit for you and you’re ready to help make the world a healthier place, then please email [email protected] with the subject ‘Customer Wellbeing Associate’ and a couple of sentences on why you’d be great in this role.

 

About healf. 🌱

healf. is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It’s not about the one-time yoga class or occasional supplement, but allowing health to integrate into your everyday lifestyle in a way that works for you.

We have just raised investment from some exciting backers, and are now in a position to truly accelerate growth in order to become the global destination for true everyday healthy living. 🌍

About the role

At healf, our customer’s experience and health is our no.1 priority. This is a key role for our expansion that will act as the eyes and ears of our business, communicating daily with our community of healf Guardians across phone, email and live chat. You are the first to know what our customers are thinking and feeling, and will often be the person who supports them in improving their health.

Our customer strategy puts our community at the heart of everything we do. As a result, it is important to go above and beyond to build personal relationships with our healf Guardians to truly understand what our customers want to see from our business, and how we can support their health. We wouldn’t be the brand we are today without their dedication, loyalty and enthusiasm for the brand. They are the first to support us and the first to tell us when we are wrong!

As we continue to grow on our journey to become the go-to destination for everyday, this role will grow and develop as we support more and more people in their healthy living journey.

 

What you’ll be doing:

First and foremost you’ll be maintaining the healf ethos of exemplary customer service in providing tailored solutions to all enquiries. You can creatively surprise and delight our Guardians on a case by case basis.

  • Providing timely communication with new and existing Guardians via email, phone or live chat. Our Guardians need to know they can rely on us at every opportunity whether they want advice on what products are best for them, issues order processing or creating returns.
  • Outreaching future potential Guardians across FB and IG messenger to invite them to join our community.
  • Maintaining healf’s tone of voice across social channel responses. We like to encourage our Customer Service Associates to let their own personality shine through.
  • Being the go-to person for all healf product queries, you will need to have a good knowledge of all 4 pillars of health and how to advise in each area
  • Not only will you be engaging with Guardians, but you will listen to them and give their feedback and insights to the wider business to help us continue growing. This sort of feedback will lead to significant internal improvements, from new products, categories, marketing strategies and more.

 

Requirements

It is essential that you’re deeply interested in both your own health & wellbeing, as well as supporting that of the people around you. This role will require a certain level of understanding about health in order to be able to appropriately support our community. As well as this, you will need to have:

  • A genuine appreciation of the impact world-class customer service has, and the desire to deliver at an industry-best standard.
  • A passion and interest in dealing with Guardians on a daily basis via social media channels including Facebook and Instagram.
  • A strong set of verbal and written communication skills in English is essential.
  • A flexible approach and the motivation to go above-and-beyond for our Guardians, striving to build the strongest community.

What we can offer you:

We work hard at healf, and we like to reward our team for it, so you can expect:

  • Free products and staff discounts across everything
  • Future share options in the company
  • Option to work remotely
  • Regular team socials – often health & wellbeing related
  • Coaching & Mentoring, to help you with your development, our company’s growing quickly, and we’ll give you the opportunity to do the same.
This email address will be provided to the company upon application
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