Imports and Exports Manager

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About Gymshark

Gymshark is a fitness apparel & accessories brand, manufacturer and online retailer based in the United Kingdom, supported by millions of highly engaged social media followers and customers in 131 countries.

Created in 2012 by teenager Ben Francis and a group of his high-school friends. Gymshark has grown from a screen printing operation in a garage, into one of the fastest growing and most recognisable brands in fitness. This growth comes from a devotion to producing innovative, effective performance wear and an ever-expanding social presence, and above all a commitment to the Gymshark vision:

Before there is an action, there is an idea.

We exist to create the tools that help people unlock their full, incredible potential and put their ideas into action.

Be all that you imagined you could be. Be a visionary.

Job Description

Logistics will be an integral to Supply Chain delivery. The primary objective of the new Imports & Exports Manager role is to ensure that across GSHK, GSMU and GSHQ, compliant paperwork is produced where stock and non-merchandised goods are loaded for despatch across frontiers. Where required customs declarations and import/export paperwork are to be complete and accurate and reflect the regulatory requirements of the origin and destination countries that give rise to potential liability to taxes on importation.  Strong planning and co-ordination skills will be required in liaising with forwarders, distribution centres and suppliers to support the flow of goods. You will provide leadership and direction to your team; recruiting, developing and coaching to form part of a professional, pro-active and value-adding Logistics department.

You will be responsible for directing freight with forwarders, developing supplier compliance to Gymshark’s delivery requirements by instruction through the supplier manual and direct contact with partners.   Strong processes and controls will need to be developed to ensure inbound lead times are met with the minimum intervention of the Authorities.  You will have practical experience of managing intake perhaps for retailers, and a record of achievement within an imports and exports environment and minimum educational attainment of A-levels or a diploma with a supply chain institute.

Key Responsibilities

  • Define and manage the implementation of a programme to achieve Authorised Economic Operator (AEO) accreditation and ensure that all Customs Activity performed by all departments within the company is to the defined standard
  • Define the appropriate Standard Operating Procedures aligned to AEO standard for all import and export activities including IPR
  • Constant review of all aspects related to Customs Clearance relevant to Brexit, thus ensuring adherence to Customs regulations
  • Manage awareness of procedural changes across all departments in relation to Custom Clearance procedures - post Brexit
  • Ensuring that all necessary Custom Clearance processes post Brexit are implemented accurately and on time
  • Manage all aspects of Inward Processing including liaising with HMRC and post Brexit amendments
  • Prepare and retain paperwork for shipments across frontiers as required where Gymshark is the Importer or the Exporter of goods and produce customs declarations where required and sharing expertise with assistant
  • Apply appropriate EU tariff codes to import declarations and export commercial invoices and ensure that quantities, costs, weights, descriptions and details for shipper, importer and consignee are correct and matched to packing lists
  • Review with Finance any forwarder deferment account recharges to ensure correct customs duties and VAT on imports have been applied and developing the process to ensure controls are in place against misuse of the account
  • Research and advise suppliers and the Sourcing Department on the compliance regimes required to obtain duty relief from developing countries or under trade agreements
  • Prepare costings as required for ad hoc shipments ahead of approval with support from freight forwarders and the logistics team
  • Represent the Logistics team in supporting the business to meet planned launch dates and advising on control and movement of stock and co-ordinating activity
  • Make recommendations for improved procedures around the imports/exports of goods with a focus of compliance to the regulatory requirements in moving goods
  • Maintain schedules for collection and movement of goods, detailing the responsibilities of all parties and maintain suitable standard operating procedures over the import and export of goods
  • Be aware of all New Product launch dates; manage and monitor the performance and be prepared to intervene where there is risk to achieving accepted into warehouse dates.
  • Maintain productive relationships with Government regulators (e.g. the UK Department for International Trade, UK MOD, HMRC, US Department of State, US Department of Commerce) and other external stakeholders in all countries we have import DCs
  • Provide customs input to sourcing strategy; validate all preferential trade agreements
  • Examine current operations and assess gaps, limitations and pressing need to deliver certainty of movement, speed to market, flexible services, good management, lower cost and strong external relationships
  • Work as part of the global sourcing programme and represent logistics in highlighting key requirements for delivery of product into market in an accurate, complete and timely manner
  • Understanding of providers, their services and Gymshark’s ongoing requirements to recommend best possibilities, improved operations and seek to avoid stock-outs and optimise trading opportunities
  • You will create annual budgets and resource requirements to support the movement of goods for Gymshark
  • Analysis of goods held in Customs, paperwork infringements, duties payable through the deferment accounts and broker feedback to improve the compliance regime and adherence to the regulatory environment in which goods are moved worldwide
  • Your team will be responsible for continually analysing cut-offs, transits and delivery arrangements and supplier performance across sea, air and road movements and referencing the launch schedules to ensure timely deliveries into warehouse on new product
  • Build strong relationships with the GSHK & GSMU offices and when needed, hold them accountable to performance agreements and implement course corrections and mitigation strategies as needed
  • Managing your team’s deadlines and workload as necessary, while maintaining a positive and enjoyable working environment.  Set team goals and roles, develop, motivate and empower. Deliver constructive and encouraging feedback; hold people accountable for results and recognise high performance


  • Imports/Export/Customs compliance for sea, air and road shipments, ideally for a retailer
  • Setting standard operating procedures and wider experience within logistics mapping out all arrangements for the movement of goods and taking ownership of the inbound/outbound schedules
  • Knowledge of imports and exports paperwork requirements and a good understanding of Customs regimes
  • Team management and development would be is preferred
  • As a demanding organisation you will be interacting with senior and direct stakeholders and therefore the ability to influence, motivate and negotiate at senior levels is highly important
  • Degree level education or equivalent, perhaps with a diploma from CILT (Chartered Institute of Logistics and Transport)
  • Proven track record of supply chain improvement and achievement within a global organisation, using know-how to deliver improved timings to market
  • Forwarder management and bringing expertise on the flow of goods and imports/exports/customs specialism Expertise in compliant paperwork for imports and exports and customs purposes, a knowledge holder, committed to improve the understanding of the business to the need for accuracy to move goods internationally and with the minimum intervention of the Authorities

Extra Details


We receive loads of applications for roles here at Gymshark. It’s a great problem to have, but it does mean it can take us a little longer to try and give every application the attention it deserves.

Rest assured, we read and respond to every application. After we’ve taken a look at your skills and experience on your application, there’s a number of things that could happen next:

We’ll let you know as soon as possible if it’s not meant to be this time.

If it’s looking promising, we’ll be in touch with an email and a short phone call and understand what sits behind the CV!

If it’s looking really promising, we’ll aim to put some faces to some names and arrange a first interview.

And then if it’s looking really, really promising, we’ll be inviting you in for a second interview and usually a project to assess your skills and capabilities!

Thanks and appreciate you understanding!