Receptionist & Assistant

About GRNDHOUSE

GRNDHOUSE is the world’s first online fitness studio specialising in strength training. A venture backed, fit-tech startup on an exciting mission to revolutionise and redefine the fitness industry in the digital space. The fit-tech industry is experiencing exponential growth, which has only been accelerated by the global pandemic. Altering not only how people workout, but when and where. GRNDHOUSE has positioned itself within the market to capitalise on this growth and provide a superior, strength training, online fitness offering to the market.

GRNDHOUSE aspires to be a global community where we empower our consumers to implement positive change within their lives both physically and mentally.

Job Description

Join the fit-tech startup that’s revolutionising and redefining the fitness industry.

GRNDHOUSE aspires to be a global community where we empower our consumers to implement positive change within their lives both physically and mentally.

As the customer service assistant you will be stationed at the headquarters in Paddington, London where we film all our content, host our in person classes and community events. You would be working closely with the founders every day to ensure our members receive excellent customer service, as well as assisting in the smooth operation of the film studio.

Key Responsibilities

In this role, you can expect to:

Respond to customer emails delivered to our support email address
Assist our community members arriving for a class at the studio with an enjoyable and seamless experience
Support on community events at the studio
Assist in booking meetings for the founders and supporting their scheduling
Manage supplier relationships and ordering for the studio
Learn how to manage various back-end systems for speedy customer problem solving
Other ad hoc requests

You'll help us with the following challenges:

Ensuring customers are responded to quickly and efficiently for a positive customer service experience
Smooth organisation and running of studio events
Reducing the waiting period for customers receiving their retail orders
Supporting the team on managing their schedules
Staying on top of supplies and equipment to mitigate issues with filming
Elevating the organisation of the headquarters

Prerequisites

A BIT ABOUT YOU

Confident and assertive with great interpersonal skills
Relevant experience in customer service
Organised with a strong initiative for problem solving
A pro-active, driven individual with a passion for startups
An incredible communicator
The ability to collaborate with internal colleagues and GRNDHOUSE partners
A self starter with the ability to work autonomously
A great fit for our diverse and vibrant company culture!

Benefits

Full time contract
Office based - Paddington, London
Free GRNDHOUSE in studio classes and app subscription

Extra Details

We have huge plans to grow over the next few years so it is an exciting time to be joining GRNDHOUSE. You will have the autonomy and opportunity to play a crucial role in developing the brand that will define the future of fitness. This role is for someone who is hungry for that challenge.

GRNDHOUSE is an equal opportunity employer and we pride ourselves on the fundamental values of diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives to apply for this role.

We are not looking for external agency support with this role.

If this role excites you, we’d love to hear from you!

Please send your CV and cover letter to [email protected]

Applications without a cover letter will not be considered.

Start date June 2022.