Campaigns Co-ordinator

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About Fairtrade Foundation

Fairtrade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world.
By requiring companies to pay sustainable prices (which must never fall lower than the market price), Fairtrade addresses the injustices of conventional trade, which traditionally discriminates against the poorest, weakest producers. It enables them to improve their position and have more control over their lives.

With Fairtrade you have the power to change the world every day. With simple shopping choices you can get farmers a better deal. And that means they can make their own decisions, control their future and lead the dignified life everyone deserves.

Job Description

It’s an exciting time to join the Fairtrade Foundation. As a global system, we are gearing up to launch our new five year strategy. A strategy which will see us respond to the challenges faced by Fairtrade farmers and workers, as well as leverage the opportunities presented in our rapidly changing world. It presents the chance for us all to continue to work together in new ways. To drive even more impact, galvanise pubic support and action to tackle the urgent challenges farmers and workers face by continuing to drive an effective and inspiring organisation and system.

The post holder plays a critical role in the Campaigns Team’s work to maintain and grow the active support of a large network of passionate campaigners.  They play a key role in running our Fairtrade School Award, supporting new areas of work to engage students and young people outside of formal education to take action on Fairtrade. This role also works with other team members on the organisation’s supporter care and services functions, and produces proactive communications to engage and mobilise Fairtrade supporters.

Key Responsibilities

  • Processing applications and renewals for Fairtrade Schools, working with the Communities and Education Campaigns Officers to ensure processes run smoothly and support broader engagement targets.
  • Recruiting and managing volunteers to support the administration of Fairtrade School Awards.
  • Leading on responding to enquiries by phone and email, and supporting with management of shared email inboxes.
  • Keeping relevant campaigner and school award data up to date, and ensuring ongoing review and improvements to data capture and storage in the Salesforce CRM system.
  • Supporting development of campaigner materials, and ensuring campaigners have access to appropriate materials, tools and assets which enable them to carry out their activities through communications and the Schools website.
  • Supporting the Schools and Communities sub-teams with administration and logistics for network development and capacity building events and activities across the campaigns movement – with a focus on younger supporters outside of formal education.
  • Supporting the wider team in planning and delivering key campaign moments such as Fairtrade Fortnight or thematic campaigns, including activity and event logistics, speaker requests, producer visits and campaign reporting and insight gathering.
  • Managing artwork approvals requests from supporters and campaigners, liaising with appropriate colleagues in Campaigns and Brand and Marketing Teams.
  • Managing and responding to data, information and photographic requests from supporters.


  • Relevant degree level qualification or equivalent by experience (D)
  • Experience of administering membership schemes or supporter data systems, including using Customer Relationship Management tools and systems to collect and analyse data (E)
  • Strong inter-personal and customer service skills, and ability to build strong relationships across different groups (E)
  • Experience of basic finance or fundraising administration (D)
  • Experience of working effectively and collaboratively as part of a team to deliver administration processes and systems (E)
  • Experience delivering events aimed at supporters or grassroots campaigners (D)
  • Involvement in grassroots campaigning for social change/justice issues. (D)
  • Experience managing volunteers (D)
  • Knowledge of and commitment to Fairtrade and international development issues (E)
  • Excellent IT skills, including a good working knowledge of organisational databases / Customer Relationship Management (CRM) systems (E)
  • A flexible and enthusiastic approach to work, with ability to manage multiple priorities (E)
  • Excellent organisational skills and attention to detail (E)
  • Ability to operate effectively and collaboratively as part of a team (E)
  • Strong written and oral communication skills (E)
  • Able to take a proactive attitude towards problem solving and pick up new tools and systems quickly (D)
  • Passionate Commitment - having passion, dedication and proactively showing support for the work of the Foundation.  Contributing to a positive internal atmosphere and external perception of the Foundation.
  • Embracing Change - flexibility and responsiveness to changing needs.  It is about innovating, doing something new or differently.  It also involves welcoming creative ideas and solutions.
  • Working with Integrity - using a principled approach for every decision and action. Choosing to do the right thing even when it is difficult.
  • Leadership - taking a leadership role regardless of your rank within the hierarchy.  It involves acting with the Foundation’s vision in mind, being decisive and working for the good of the entire organisation and its mission.
  • Teamwork - working in a way which acknowledges the interdependence of people in your team and other teams.  It is also about effective cross-team project working.
  • Positive relationships - fostering and maintaining constructive and professional relationships with colleagues and external stakeholders.
  • Delivering results - achieving a high quantity of measurable results whilst maintaining, or even raising, quality of work.
  • Managing resources responsibly - managing the Foundation’s resources well.  It involves negotiating best value for the Foundation and ensuring the longevity of the organisation.
  • Information and Knowledge management - working in a way that values the gathering, management and sharing of information (facts and data) and knowledge (understanding gained through experience) of benefit to the Foundation.
  • Knowledge of and commitment to Fairtrade, our values and development issues (E)
  • We want everyone to be ambassadors for the organisation and encourage staff & volunteers to speak at events which on occasion might be during evenings and weekends (E)
  • Commitment to our values: Action, Integrity, Respect, Challenge and Optimism (E)
  • At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us (E)

* E = Essential            D = Desirable

Extra Details

Closing date: 13 May 2021 (10am)

Interviews will take place 20 or 21 May 2021

Contract: 6 month Fixed term contract

Salary: £ 26,642

Based at: 5.7 The Loom, 14 Gower’s Walk, London, E1 8PY (current remote working due to COVID-19 but flexibility available.)

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