Client Services Team – Part-time Role

About Beyond Health

We are an expert multidisciplinary team who think about health care in a broader context. Our collective years of experience and dedication to achieving our client’s goals has earned us the reputation of being one of London’s leading and most trusted physiotherapy & osteopathy providers.

We empower our clients to take ownership of their health by delivering a clinically excellent, client goal orientated approach.

We are committed to raising the profile and standards of the industry we work in. We work hard to raise awareness that physiotherapists are the best placed health-professionals to help clients achieve long-term physical resilience & their health & fitness goals

We collaborate and we work as a team. We have a right person, right time philosophy. We are committed to ensuring our clients are cared for by the clinician or clinicians with the perfect skills and attributes to achieve their goals. We achieve this with a huge focus on team culture. By making our team our priority, they are best placed to care for the clients in the best way possible.

We offer services that allow us to take our patients further and go beyond the role of a traditional physio for injury recovery. Our services include: Physiotherapy, Osteopathy, Specialist Pelvic Health, moveBeyond Clinical Pilates, moveBeyond Clinical Strength & Conditioning, Podiatry, Massage, runBeyond & rideBeyond

We provide an environment which is more than the status quo 'clinic'.  We are located overlooking beautiful Parsons Green in Fulham, London. The clinic is a truly healthy and motivating environment for both clients & team. We work dam hard but we have a lot of fun along the way and our team is everything!!

Job Description

We are looking for an organised, motivated and passionate customer services specialist to join us! Being part of the client services team, you are responsible for creating a welcoming environment and going above, and beyond, for all of our team and our clients.

We have approximately 14 clinical staff who provide the following treatments: musculoskeletal and sports physiotherapy, pelvic health physiotherapy, clinical Pilates, clinical strength and conditioning, biomechanical screening and shockwave therapy.

We are passionate about enhancing our client’s health, fitness and performance. We strive to deliver gold-standard care at all times and exceed the expectations of our clients on both a clinical and customer service level. This role is perfect for you if you are passionate about heath and wellbeing, and supporting those around you.

Key Responsibilities

The role covers various aspects of clinical reception and administration including:

> customer service and management
> appointment diary management for multiple practitioners
> reporting and procedural tasks
> liaising with insurance companies, consultants and GPs
> a range of other administrative and customer service tasks

Prerequisites

> Strong customer service experience and/or previous clinical administrative experience
> Proficient with Microsoft Word and Excel
> Have diary management experience
> A multi-tasker who thrives in a busy and diverse environment
> Clear and confident communicater
> Open & coachable, enthusiastic and a team player
> Positive, self-starter with a keen attention to detail
> Punctual, reliable and honest

Benefits

> We are based in a bright, airy purpose built clinic perched on the 3rd floor, over looking Parsons Green
> We are positive, energetic and committed to delivering exceptional customer service
> We work together and foster a team environment where initiative, collaboration and a solutions-driven attitude is celebrated
> We provide opportunities to learn and develop administrative and commercial skills, with the potential for additional hours for the right candidate
> 28 days holiday per year (pro rata based on hours worked each month)

Extra Details

Approximately 20 hours per week. Salary £23-25,000 per/annum (pro rata) depending on experience.

Job Details
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